Recently, it has become important to track the calls of your employees who work in your company. If you want to increase sales, increase the average check and ensure that customers return to your store, then this service is made for you. Thanks to hubspotcom, you can monitor the communication of every employee in your company and still not stand over them 24 by 7. Everyone knows that the courtesy and diligence of employees affect not only the size of profits but also the company's place on the market. Many countries, not only in the West but also in CIS countries, use leadmanagement.reviews monday com review to increase staff efficiency and to get more returns from each employee.

But there is also a service called the mystery shopper. Let's look at this option.

Mystery shopper

Mystery shopping checks staff service quality in both everyday situations and under inflammatory conditions. By doing so, an assessment is made of the retail store employees' compliance with service standards. You get an unbiased opinion of the staff's politeness, competence, and speed of response to customer requests.

Also, you can create non-standard situations with possible conflicts and misunderstandings that will help to reveal the factors of losing clients because of low-quality service.

Mystery shopping service can be implemented as a personal presence of the agent, as well as through phone calls, online chats, and emails.

A separate factor of such research is the additional motivation of employees, which the customer can realize through moral encouragement or financial. Healthy competition within the team contributes to the effectiveness of the staff, which positively affects the level of sales of the company's goods and services, as well as the overall level of the brand impression. In this way, you will keep and increase regular customers' interest and earn their recommendations, which will undoubtedly attract new ones.